Return & Refunds

Our Return Policy

Buying online is quite tough job, you can’t hold it or touch it or try it on. So, if you get it and it’s too big or small or heavy or uncomfortable, then reach us within 7 days and as long as it’s in like-new condition, then no big deal. The return shipping will be on your expense. It’s just part of the business of doing business online. If you answer NO to any of the following:

  • Did you get what we said you would get? The color was what you thought it would look like. The look was fine. The weight was acceptable. The functionality was there. If NO to this question, then, right away reach us and we’ll get you all set for free credit points for a new purchase , or refund you for the product as long as it’s in like-new condition.
  • Did an accident happen by chance? A paint spilled, a sticky conditioner was applied, a toddler drew all over it with a pen, a skunk sprayed it, a motorcycle dragged it for miles etc. If YES, then start working on your story, because we will be asking you.
  • Please tell us does it seem good to let someone exchange a belt because they have gained too much weight and now it won’t fit and they want to send back a belt that we can’t sell so they can have a different size? What about if someone gets a bigger laptop and it won’t fit into their good old bag and now they want to return the old bag so they can get a new one?

    If you have a question about your leather, kindly let us know here.

Our Warranty

Each and every piece of THE COBBLEROAD Leather is built for lifetimes of satisfaction. In fact, we believe in our craftsmanship, our materials and our designs so strongly that we warranty them against defects in materials and workmanship for 5 years. This warranty applies to product materials and construction under responsible use. Exposure to any harsh chemicals like salt, chlorine or conditioners which results in corrosion, discoloration or a breakdown of integrity of material, or damage caused by dog chewing road rash, etc., is considered abuse and will void the 5 year warranty. If your piece doesn’t live up to what we said it would, then contact us or have one of your descendants get ahold of one of my descendants and we’ll take care of you.

  • Is it still working or fucntioning right? The leather is aging very nicely with wrinkles, sagging and marks. The buckles still buckle. The flap still flaps. The handle still handles and the rivets are still riveted.
  • If NO then our leather craftsmen will fix it up and pay for shipping one way. If we can’t, then we’ll give you credit points to purchase some new products at price you will be happy.
  • If you answer is YES to this question, then you now have a good story to tell to the grandchildren when they admire it.